Child safety complaints handling guide

The Commonwealth’s National Office for Child Safety has released a Complaint Handling Guide: Upholding the rights of children and young people, another part of its response to the child sexual abuse royal commission.

The guide contains advice to organisations about “how to develop, implement and maintain a complaint-handling system that prioritises child safety and promotes the rights of children and young people to have a voice in decisions that affect them.”

The nine guidelines include reporting responsibilities, sharing information, and conducting investigations.

Meanwhile, National Child Protection Week runs 1-7 September and organisers have created a suggestions for local councils and libraries page.

Organisers said the week is a chance for local government to get involved in preventing abuse and neglect, and creating safe harbours for child-wellbeing.